Refund policy

Return Policy

At Tree Treasures, we aim to ensure you’re delighted with your purchase. If you need to return an item, here’s how we make it easy:

Return Period:

  • You have 60 days from the date of receipt to request a return.
  • Items must be in their original condition—unworn, unused, with tags, and in the original packaging. Please include your receipt or proof of purchase.

Initiating a Return:

Return Shipping Address:

Tree Treasures Returns and Exchanges

824 Old Country Rd.
Westbury, NY 11590

Please Note: Returns should be sent to the address above only after you have received return authorization. Items sent back without prior approval cannot be processed.

Damaged or Incorrect Items:

  • If your order arrives damaged, defective, or incorrect, please contact us immediately. We’re here to resolve any issues quickly!

Exceptions / Non-Returnable Items:

  • Unfortunately, custom or personalized items cannot be returned.
  • Sale items and gift cards are non-returnable, except if they are defective.

Exchanges:

  • To exchange an item, please return the original item and place a new order for the item you’d like.

Refunds:

  • After we receive and inspect your return, we’ll notify you of the refund approval. Approved refunds will be processed to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to post the refund.
  • If you haven’t received your refund within 15 business days of approval, please contact us at holidayheadquarters@hheadquarters.com.

For any questions or further assistance, feel free to reach out to us at holidayheadquarters@hheadquarters.com. We’re here to help!